Cancellation Penalties and Refunds

Published 03/11/2015 09:50 PM   |    Updated 03/16/2017 02:25 PM

General Information

  • For 50%, 75% and 100% penalties, we penalize the Total Fare. Total Fare is defined as Cruise Fare, Air Supplement, Transfer Services and Pre/Post Cruise Vacation Packages.
  • For full 100% penalties, the refund will ONLY include: Taxes, Fees and Port Expenses; Fuel Supplements; Optional Prepaid Gratuities.
  • If the 3/4/5th guest cruise fare is less than the penalty amount, we will keep the cruise fare plus the non-commissionable fare up to, but not exceeding the net penalty amount.
  • Full commission is paid for all bookings that cancel and are assessed a penalty equal to 100% of the total fare.
  • For bookings with penalties less than 100% (outside of full penalty) that have purchased the Vacation Protection Plan (BerkelyCare), if the booking cancels for a covered reason, commission will be paid up to a limit of $100 per person (3/4/5/6 day cruises) and up to a limit of $200 per person (7 day or longer cruises).
  • Cancellation confirmations are available on GoCCL for our travel partners.
  •  

Cancellations Prior to Final Payment

  • Early Saver and Early Saver Last Call: The deposit is non-refundable. All cancellations that occur prior to final payment due date will receive a non-refundable and non-transferable future cruise credit in US dollars in the amount of the deposit less a $50 pp service fee. The future cruise credit must be used on a sailing within 24 months from the date of cancellation and can only be applied to your cruise fare. Any unused portion will be forfeited.
  • Super Saver: The deposit is non-refundable.
  • Pack & Go: 100% of Total Fare is non-refundable any time after the booking is made.

For new bookings made 12/02/2015 and onwards
For sail dates starting 4/01/2016 and onwards

Cruise
Duration
Deposit
Amount
Penalty = Deposit Penalty = Deposit
or 50% of Total Fare,
whichever is greater.

Penalty = Deposit
or 75% of Total Fare,
whichever is greater.

Penalty = 100% Penalty 
   

 Days Prior

 Days Prior

 Days Prior

 Days Prior

2 - 3 days $100 60 – 46 45 – 30 29 – 15 14 days or less
4 - 5 days $150 60 – 46 45 – 30 29 – 15 14 days or less
6 - 9 days $250 75 – 56  55 – 30  29 – 15 14 days or less
10 days + $400  90 – 56  55 - 30 29 – 15 14 days or less
           
Cuba $150  90 – 56   55 – 30  29 – 15 14 days or less

Alaska
Europe
Transatlantic
Panama Canal

$400 90 - 56 55 – 30 29 - 15
14 days or less
Total Fare is defined as Cruise Fare, Air Supplement, Transfer Services and Pre/Post Cruise Vacation Packages.



For bookings made prior to 12/02/2015
For sail dates through and including 4/30/2017     

Cruise
Duration
Deposit
Amount
Penalty = Deposit Penalty = Deposit
or 50% of Total Fare,
whichever is greater.

Penalty = Deposit
or 75% of Total Fare,
whichever is greater.

Penalty = 100% Penalty 
   

 Days Prior

 Days Prior

 Days Prior

 Days Prior

2 - 3 days $100 60 – 46 45 – 30 29 – 15 14 days or less
4 days $150 60 – 46 45 – 30 29 – 15 14 days or less
5 days $200 60 - 46 45 – 30 29 – 15 14 days or less
6 - 7 days $250 75 – 56 55 – 30  29 – 15 14 days or less
8 - 9 days $300 75 – 56 55 – 30  29 – 15 14 days or less
10 days +
Excluding below
$400 75 – 56  55 - 30 29 – 15 14 days or less
           
Alaska  $350 75 – 56  55 – 30  29 – 15 14 days or less
           
Europe  $400 90 - 56 55 – 30 29 - 15 14 days or less
Transatlantic  $400 90 - 56 55 – 30 29 - 15 14 days or less
Panama Canal  $400 90 - 56 55 – 30 29 - 15 14 days or less
Total Fare is defined as Cruise Fare, Air Supplement, Transfer Services and Pre/Post Cruise Vacation Packages.

 

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