Cancellation Penalties and Refunds

Published 03/11/2015 09:50 PM   |    Updated 01/02/2018 04:58 PM

General Information

  • For 50%, 75% and 100% penalties, we penalize the Total Fare. Total Fare is defined as Cruise Fare, Air Supplement, Transfer Services and Pre/Post Cruise Vacation Packages.
  • For full 100% penalties, the refund will ONLY include: Taxes, Fees and Port Expenses; Fuel Supplements; Optional Prepaid Gratuities.
  • If the 3/4/5th guest cruise fare is less than the penalty amount, we will keep the cruise fare plus the non-commissionable fare up to, but not exceeding the net penalty amount.
  • Full commission is paid for all bookings that cancel and are assessed a penalty equal to 100% of the total fare.
  • If a participating guest cancels a fully paid booking outside of 100% penalty and has a qualifying VPP Trip Cancellation refund request paid by Aon Affinity, Carnival will protect the travel agent’s commission at the lesser of 10% of Carnival’s cancellation penalty or of Aon Affinity's refund payment, at a maximum of $100 per booking for sailings six days or less and $200 per booking for sailings seven days or longer. Carnival’s Refund Department will mail out the protected commission check to the travel agency approximately 60 days after the Trip Cancellation refund is provided to the guest by Aon Affinity.
  • Cancellation confirmations are available on GoCCL for our travel partners.


Cancellations Prior to Final Payment

  • Early Saver: The deposit is non-refundable. All cancellations that occur prior to final payment due date will receive a non-refundable and non-transferable future cruise credit in US dollars in the amount of the deposit less a $50 pp service fee. The future cruise credit must be used on a sailing within 24 months from the date of cancellation and can only be applied to your cruise fare. Any unused portion will be forfeited.
  • Super Saver: The deposit is non-refundable.
  • Pack & Go: 100% of Total Fare is non-refundable.
  • Fly2Fun Restricted Air: Air supplement is non-refundable. 

For new bookings made 12/02/2015 and onwards
For sail dates starting 4/01/2016 and onwards



Standard Deposit


Penalty =
Standard Deposit


Penalty =
Standard Deposit
or 50% of Total Fare,
whichever is greater.

Penalty =
Standard Deposit
or 75% of Total Fare,
whichever is greater.

Penalty =
100% Penalty 



 Days Prior

 Days Prior

 Days Prior

 Days Prior

2 - 3 days $100 60 – 46 45 – 30 29 – 15 14 days or less
4 - 5 days $150 60 – 46 45 – 30 29 – 15 14 days or less
6 - 9 days $250 75 – 56  55 – 30  29 – 15 14 days or less
10 days + $400  90 – 56  55 - 30 29 – 15 14 days or less

Panama Canal

$400 90 - 56 55 – 30 29 - 15
14 days or less
Total Fare is defined as Cruise Fare, Fly2Fun Flexible air, Transfer Services and Pre/Post Cruise Vacation Packages.


Was this answer helpful?
Your rating has been submitted, please tell us how we can make this answer more useful.