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Online Check-In FAQs

Published 08/04/2015 03:16 PM   |    Updated 06/07/2022 12:53 PM
Guest are required to provide us with check-in information by completing their Online Check-in and selecting their Arrival Appointment, within 14 days prior to sailing and no later than midnight (eastern time) prior to the sailing date.
Is the Online Check-in secure?
Yes, your transaction is secured with industry-standard encryption, secure via Secure Sockets Layer (SSL), and this application is regularly monitored by third-party security audit firms, including McAfee and VeriSign.

Can I use my mobile device to complete Online Check-in?
Yes, but we recommend using a desktop computer should you encounter connectivity issues with your mobile device while completing Online Check-in. 

How do I access Online Check-in?
To access Online Check-in, follow these instructions.

Does my reservation need to be paid in full in order to access Online Check-in?
No, but in order to access Online Check-in, your booking must be fully deposited.  

How do I complete Online Check-in?
To complete Online Check-in, follow these instructions

Can I accept cruise ticket contract for minors in another stateroom?
In order to accept the cruise ticket contract for minors, an adult must accept the contract for the minor(s) by signing the contract.

What does the 'Same As' feature in Online Check-in do?
'Same As' feature allow guests to quickly and easily gather information from another guest on the same booking and enter it into their Check-in. For example, you and a friend traveling together in the same stateroom have the same emergency contact. Once you have entered this information, your friend can easily apply the same information by the click of a button.

Why does Carnival need my travel Information?
We want to make sure that your cruise is not only fun, but hassle-free. That is why we request that you provide us with your travel plans. In the unlikely event of an emergency, this information will put us in a better position to help.

Why does Carnival need emergency contact information?
In the unlikely event of an emergency, this information will put us in a better position to help.

How do I get my boarding pass?
To get your boarding pass, follow these instructions.

On embarkation day, a boarding pass will be emailed to your email address that is linked to your reservation profile, whether Check-in has been completed or not. At embarkation, you  may show the boarding pass on your mobile phone.  

Onboard Expense Account

Why is onboard expense account information necessary?
Carnival operates on a cashless credit program on board which allows you to charge all your services, gratuities and purchases during your cruise to your stateroom. All locations on board will accept your Sail & Sign card (onboard expense account) for payment; the casino will also accept cash. A credit card or cash deposit is needed to establish your personal onboard account. Carnival requires that each guest is linked to an onboard expense account. Individual guests can have their charging privileges enabled or disabled at any time by the primary account holder.

How do I set-up a minor's onboard expense account?
Adults are the only ones that can set-up an account for minors. To do so, please follow the steps below:

  • Add or access your adult booking via 'Manage My Booking' at
  • From the 'To Do list', click on Online Check-in
  • Select 'Onboard Expense Account' 
  • Select form of payment (credit or cash) and complete account set-up
  • When setting up charging privileges, select 'include guest from another booking/stateroom' link to add the minors

How do I set up onboard expense account for family members in another booking/stateroom?
Within Online Check-in, step 4 of the onboard expense process, 'Charging Privileges', you will be given the option to 'include guests from another booking'. You will need to know their booking number and last name.

Why does Carnival place holds on credit cards used during the sailing?
For your convenience, Carnival validates the credit/debit card to ensure there is funding. This prevents any onboard expense account concerns while on your cruise vacation.

Please note, if any payment is given to replace credit/debit card previously used, the hold will remain on your account. This will reduce the amount of funds available on your credit/debit card account. The release of this hold is entirely up to the issuing bank. It can take up to 3 to7 business days after your cruise return.

How do I change my payment options once I have completed Online Check-in?
If you need to change your initial payment option, go to and click on 'Manage My Booking'. Log in and select 'Online Check in', 'Onboard Expenses': 

  • If changing credit card number or debit card number, use DELETE feature and add new credit card or debit card information.
  • If changing from cash to credit card/debit card or vice versa, use DELETE feature and change your payment preference.

Shore Excursions

How can I book shore excursions online?
In order to purchase a shore excursion, please follow the steps below:

  • Go to or select 'Manage My Booking'.
  • Create an account if you have not done so already. You will need to provide your Carnival booking number (or cabin level booking number for Group guests-IBR), guest last name, date of birth, ship name and sail date.
  • Log in with your email address or username and password.
  • Select 'Book Excursions'.  
  • Pick and choose which shore excursions are right for your cruise vacation.


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