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Damaged or Lost Luggage

Published 05/28/2015 01:14 AM   |    Updated 06/26/2020 12:56 PM
If a guest determines that their bags have been damaged or lost during the distribution process, they must complete a claim form with one of the embarkation representatives. If a guest discovers the problem on board, they must complete a claim form at the Guest Services Desk. Please note that a claim form must be completed prior to leaving the terminal. Damage claims made after your arrival home will not be considered.

If a claim form was completed, upon your return home, please submit copies of the receipt(s) to repair your item(s) to the address below for consideration. Carnival’s maximum liability for lost or damaged bags is $50.00 USD per bag ($100.00 USD maximum per stateroom). All receipts must be submitted to Guest Care within 30 days after debarkation.

Carnival Cruise Line
Guest Care Department
3655 NW 87th Avenue
Miami, Florida 33178-2428

If the guest discovers after returning home that they have mistakenly claimed someone else's luggage or that their luggage is missing, they must contact Guest Care at 800 929-6400 or 305 599-2600, Ext. 76400. 

Monday-Friday: 8:30am-6:30pm ET
Saturday: 9:00am-5:00pm ET

Note: Guests who purchased Carnival’s Vacation Protection may also be eligible for reimbursement of up to $1,500 USD for lost or damaged luggage. Baggage benefits are secondary to any coverage available from the third party responsible for the loss as well as homeowner's/renter's/condo insurance. Refer to for additional details.  
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