Pixels Photo Gallery and Dreams Studio Post Cruise Inquiries

Published 04/20/2016 03:23 PM   |    Updated 01/19/2017 03:07 PM

Can I purchase my pictures after the cruise?
Photos are only available for purchase while on board. Due to the high volume of photos taken, the files are deleted soon after each cruise. Wedding photos are not discarded.

Who do I contact if I forgot to pick up the pictures I ordered from the Photo Gallery?
You can send your inquiry to guestcare@carnival.com. Please provide us with a very detailed description of the photos left behind including:

  • Number of photos
  • Photo size (8X10, 6X9, wallet size, etc.)
  • Background
  • Number of people in photo
  • What guests were wearing

Can I make copies of my Carnival photos?
Carnival is happy to provide guests with consent for limited reproduction of the photographs purchased on board. Click here to print a copy of our Photo Release.

The CD/flash drive I purchased on board is defective or blank. How can I replace it?
You can send your inquiry to guestcare@carnival.com. Please provide us with the photo ID number that can be found on the back of the photo for each corrupt or missing photo. Please also include a detailed description of each photo including:

  • Background
  • Number of people in photo
  • What guests were wearing   

When will I receive my Dreams Studio wall print purchase (Wrap or Metal Prints)?
Your order should arrive approximately six weeks after returning home. All orders post cruise are dealt with by an outside vendor and if you should have any delivery issues with your order, please email to carnival@dischaven.com with the information listed below.

  • Last name
  • Sail date
  • Ship name
  • Order description

Should you have any quality or shipping issues upon receipt of your product, please email carnival@dischaven.com. Please include a full description of the problem and list all of the information above in regards to your order. They will then be happy to assist you.

Does Carnival offer video service?
Effective August 2014, we no longer offer this service.

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