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Pixels Photo Gallery and Dreams Studio Post Cruise Inquiries

Published 04/20/2016 03:23 PM   |    Updated 07/16/2018 11:52 AM

Can I purchase my photos after the cruise?
Photos are only available for purchase while on board. Due to the high volume of photos taken, the files are deleted soon after each cruise.

Purchased digital images that you did not download while on board are only available 30 days from the date your cruise began. If you purchased a USB and are missing specific digital images, please fill out our online form and provide the complete JPG information which can be found on the back of the photo. Currently, digital photos are offered on the following ships: Carnival Breeze, Carnival Conquest, Carnival Horizon, Carnival Magic, Carnival Paradise, Carnival Victory and Carnival Vista.

Wedding packages are not available for purchase post-cruise, however, you can purchase individual prints. Upon request, a CD with samples will be mailed with instructions on how to purchase photos.

Dreams Studio photo packages are not available for purchase post-cruise.

Who do I contact if I forgot to pick up the pictures I ordered from the Pixels Gallery?
Please fill out our online form and provide us with a description of the photos left behind including the following details:

  • Ship and Sail Date
  • Day photo was taken
  • Number on the back of the photo
  • Number of photos
  • Photo size (8x10, 6x9, wallet size, etc.)
  • Background
  • Number of people in photo
  • What guests were wearing

Can I make copies of my Carnival photos?
Carnival is happy to provide guests with consent for limited reproduction of the photographs purchased on board. Click here to print a copy of our Photo Release.

When will I receive my Dreams Studio metal wall print purchase?
Your order should arrive approximately six weeks after returning home. All orders post cruise are dealt with by an outside vendor and if you should have any delivery issues with your order, please email Bay Photos at carnival@dischaven.com with the information listed below.

  • Name
  • Ship and Sail date
  • Order description

Should you have any quality or shipping issues upon receipt of your product, please email carnival@dischaven.com and include a full description of the problem and list all of the information above in regards to your order.

How do I redeem my Shutterfly promotion?
Visit www.shutterfly.com/carnival to redeem your free item. Sign in to enter your promo code. The code will be saved to your account. Customize your gift and apply your code at checkout.

If you are having trouble redeeming your Shutterfly promotion, either because of technical difficulties with Shutterfly's website or issues with the promo code, please contact Shutterfly Customer Service at 888 225-7159 for assistance.

If you did not receive a Shutterfly promotion code, please contact us at 800 929-6400, 8:30am-6:30pm ET, Monday-Friday and 9:00am-5:00pm ET, Saturday for assistance.

Does Carnival offer video service?
We do not offer this service.

Who do I contact if I purchased a camera or drone on board?

  • In the event you need assistance with a camera you purchased on board, please contact the camera's manufacturer.
  • In the event your purchased drone malfunctions, please contact Parrot technical support for troubleshooting at www.parrot.com/us/support/hotline.
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