Pixels Photo Gallery and Dreams Studio Post Cruise Inquiries

Published 04/20/2016 03:23 PM   |    Updated 05/15/2017 12:15 PM

Can I purchase my pictures after the cruise?
Photos are only available for purchase while on board. Due to the high volume of photos taken, the files are deleted soon after each cruise. Wedding photos are not discarded.

Who do I contact if I forgot to pick up the pictures I ordered from the Pixels Gallery?
You can send your inquiry to guestcare@carnival.com. Please provide us with a very detailed description of the photos left behind including:

  • Ship and Voyage Date
  • The day photo was taken
  • Number on the back of the photo
  • Number of photos
  • Photo size (8X10, 6X9, wallet size, etc.)
  • Background
  • Number of people in photo
  • What guests were wearing

Can I make copies of my Carnival photos?
Carnival is happy to provide guests with consent for limited reproduction of the photographs purchased on board. Click here to print a copy of our Photo Release.

The CD/flash drive I purchased on board is defective or blank. How can I replace it?
You can send your inquiry to guestcare@carnival.com. Please provide us with the photo ID number that can be found on the back of the photo for each corrupt or missing photo. Please also include a detailed description of each photo including:

  • Ship and Voyage Date
  • The day photo was taken
  • Number of the image
  • Background
  • Number of people in photo
  • What guests were wearing   

When will I receive my Dreams Studio wall print purchase (Wrap or Metal Prints)?
Your order should arrive approximately six weeks after returning home. All orders post cruise are dealt with by an outside vendor and if you should have any delivery issues with your order, please email to carnival@dischaven.com with the information listed below.

  • Last name
  • Sail date
  • Ship name
  • Order description

Should you have any quality or shipping issues upon receipt of your product, please email carnival@dischaven.com. Please include a full description of the problem and list all of the information above in regards to your order. They will then be happy to assist you.

Does Carnival offer video service?
Effective August 2014, we no longer offer this service.

How do I redeem my FREE Personalized Shutterfly Luggage Tag or FREE 8x8 Photo Book?
Please go to www.shutterfly.com/carnival to redeem your free item. Sign up/sign in to enter your promo code. The code will be saved to your account. Customize your gift and apply your code at checkout.

I did not receieve my Shutterfly promo code. Who should I contact?
Please contact us at 800 929-6400 8:30am-6:30pm ET, Monday-Friday and 9:00am-5:00pm ET, Saturday for assistance.

I am having trouble redeeming my Shutterfly promo code. Who should I contact?
Please contact Shutterfly's Customer Service at 888 225-7159 for assistance.

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