Guests must be 18 years of age or older to play the tables and the slot machines; guests under 18 years of age are not permitted in the casino at any time.

Tables and Slot Machines
Our ships feature a variety of table games and slot machines including your favorite slots such as 'Wheel of Fortune®' and 'Wolf Run™'. Please note - the number of table games and slot machines varies by ship.

 

Casino Hours
Due to itineraries, casino hours may vary among the fleet. Guests can check the HUB App once on board for casino operating hours.

 Money

• Cash is accepted at all tables and slot machines on cruises departing from North America and Europe. On Australia cruises, all cash transactions are in AUD dollars only. 
• Players will set up a Player Bank account in order to upload and download credits. Winnings must be cashed out from your Player Bank account at the Casino Cashier’s Desk by the last night of your cruise prior to the casino closing. You may also access these funds for continued gaming action at another slot machine. Some ships offer Kiosks to assist with cashing out!
• Table players can exchange cash for chips directly at the table or at the Casino Cashier’s Desk.
• There is no charge at the slot machines to access funds, but any transactions done at a table game or the Casino Cashier’s Desk will incur a nominal service fee of 3% each transaction. The 3% service fee for table play is also charged on all casino promotional or added OBC. You can charge up to $5,000 USD per day on your Sail & Sign card to play in the casino, or $7,500 USD per day for Invite-only cruises (Premier / Ultra / Tournaments) or $10,000 USD per day for Elite cruises. Please consult the casino staff once on board for further details.
• Travelers Checks can be used to purchase chips at the tables and credit for the slot machines.

 

Carnival Players Club®
Joining the Carnival Players Club® is easy and, best of all, free. In fact, if we’ve ever had the pleasure of hosting you at one of our onboard casinos, you may already be a member!

But if you’re just getting started, here’s how it works. Guests 18 years or older can join and earn points while playing at our table games and slots. The more points you earn, the more benefits you’ll get — like free drinks while you play and private invitations to Carnival Premier Cruises and tournaments.

To make sure you’re making the most of your play, keep your Sail & Sign® card inserted when playing slots, or present your card to the dealer when playing at a table. Once aboard, see your Casino Host for more details.

 

Additional information can be found at www.carnivalplayersclub.com.
 
How can I join the Carnival Players Club?
When you use your Sail & Sign® card in the casino, you are automatically a member! Just insert your card into any slot machine. You will set up a Player Bank and a profile will be automatically created for you. That’s all it takes at the slots. If you are a table player, simply present your Sail & Sign card to the dealer while playing or ask your Casino Host for further details.

 

What is a Player Bank?
Your Player Bank allows you to place your winnings in your own personal bank account once you have finished playing at the slot machines. You can access your funds to play slots during regular casino hours any time during the cruise. Please be sure to cash out all your winnings at the Casino Cashier’s Desk by the last night of your cruise.

 

Will I get a Players Club card?
Your Sail & Sign card is your key to the Carnival Players Club and all its rewards! We do not issue specific Players Club cards. Your Sail & Sign card will change on each cruise you take, but your unique Player ID number will carry over each time you cruise.

 

How do I earn comps?
Comps are extended on board based on your level of play. Both slot and table players can receive comps, such as: complimentary drinks, spa treatments, logo items, invitations to our Steakhouse, and wine at your dining table. All complimentary items are based on your casino play.

 

I’m a table player, how do I get rated to earn/claim comps?
A table player can be rated when playing at most table games. Simply present your Sail & Sign card at the start of each session of play. Please check with the Casino Host once on board for further details.

 

We do offer complimentary drinks to eligible players once you have reached a certain level of play however, we do ask you see the Casino Host on board for details.

 

I have received an offer in the mail/e-mail; can I use it on my cruise?
To confirm eligibility of your offer visit carnival.com/offers, contact your travel advisor or call 1-866-299-5859.

 

Do you accept cash in the casino?
Yes, we do. However, while you can insert cash into our machines, we run on a coin-less system. Therefore, your winnings and outstanding balances must be cashed out from your Player Bank at the Casino Cashier’s Desk. You may also access those funds for continued gaming action at another slot machine in the casino. Just don’t forget to cash out by the last night of the cruise, as the casino will not be open on debarkation day. Table players can exchange cash for chips directly at the table or at the Casino Cashier’s Desk.

 

Do you offer any tournaments on board?
We offer Slot, Blackjack and Poker tournaments on select sailings. Tournament schedules vary from ship to ship. To play in or learn more about any of our tournaments, just stop by the casino and ask for one of our friendly Casino Hosts. They will be happy to help make the most of your casino experience during your cruise.

 

What types of games do you have on board?
It varies by ship, but we offer a variety of slots and table games on board in each casino. On most ships, you’ll find your favorite slots such as 'Wheel of Fortune®' and 'Wolf Run™'. You will also find Blackjack, Roulette, Let It Ride, Caribbean Stud, Three Card Poker, and Craps on most ships. Due to the limited size of our casino floors on the ship, we have certain restrictions on the number and types of machines we can offer. We are constantly updating and changing the games on each ship in our fleet, which makes it difficult for us to provide specific information on the games available currently. Nevertheless, we are confident that you will have an amazing time onboard. 

 

What are your table limits?
It varies by table; please see a Casino Host once on board for details.

 

What are your minimum bets on the tables?
It varies by table; please see your Casino Host for details.

 

How old do you have to be to gamble on board?
18 years of age.

 

Do you have live poker on board?
On select ships, we offer live poker played on the automated PokerPro tables. In a PokerPro game, up to 10 players can compete against each other and enjoy the speed and accuracy of an automated dealer. To learn more about PokerPro, see the Casino Host.

 

What happens to my credits/points, FunPlay and Players Bank when sailing on a back-to back cruise? 
The perks (FunPlay, Drinks On Us), credits/points and players bank do NOT roll over to the second cruise; the guest must cash out the last night prior to debarkation of the first cruise. Once the new voyage begins, the guest starts with a new bank and new set of perks (if applicable) and must cash out the last night prior to debarkation. 

 

Can I use my onboard account (Sail & Sign card) to get funds in the casino?
Yes, there is no charge at the slot machines for using your onboard account card to access funds. For any transactions done at a table game or the Casino Cashier’s Desk, there is a service fee of 3% each transaction. The 3% service fee for table play is also charged on all casino promotional or added OBC. You can charge on your Sail & Sign card to play in the casino as follows: 

 

 

Please consult the casino staff on board for further details.

 

I left a balance in my Player Bank - how do I get it back?
Funds in excess of $25 USD will automatically be mailed to guests. The outstanding balance check takes anywhere from 8-10 weeks after the day of debarkation to arrive at your mailing address on file.  If the check is not received after the 10 weeks, please submit a new request to oceanplayersclub.com/contact/balance-request/.  Ocean Players Club will review your case regarding the check. 

 

For further inquiries on outstanding balances, please visit oceanplayersclub.com. 
 
Do you offer credit lines? If so, how can I establish one?
To apply for a line of casino credit, we ask that you complete an application at least two weeks prior to your sail date. A minimum credit line of $10,000 USD is required. Please visit oceanplayersclub.com/contact/apply-credit/  to complete our application.

 

What happens if I take my casino chips home with me?
Casino chips and tokens are only valid on board. Please ensure that these are cashed out prior to vessel debarkation. Any chips or tokens taken ashore are to be considered souvenirs and may not be valid on a subsequent cruise.

 

If I win, do I have to pay taxes?
We are required to file an IRS form W-2G for all slot jackpots of $1,200 USD or more and for all table game jackpots and payouts where the odds paid are 300 to1 or higher (e.g. some poker progressives and royal/straight flushes). There is normally no tax withheld on slot jackpots if the winner can provide a valid Social Security Number. If you are unable to provide a valid Social Security Number, however, we are required to withhold taxes at a rate of 29%. All table game payouts subject to tax reporting are also subject to withholding at a rate of 26% (29% if a valid Social Security Number cannot be provided). These tax guidelines are for citizens and permanent residents of the United States only.

 

Do you provide Win/Loss Statements?
Yes we do. To obtain a Win/Loss Statement, visit oceanplayersclub.com/contact/win-loss-report/ and choose ‘Request a Win/Loss Report’. This will be the only way to request this information – telephone requests will not be accepted. 

 

 

I have further questions about the casino, who can I contact?
For further inquiries please visit carnivalplayersclub.com.