Sail & Sign Onboard Account

Published 03/11/2015 10:00 PM   |    Updated 06/30/2017 03:39 PM

Sail & Sign® is Carnival's cashless on board credit program, which allows guests to charge onboard purchases and gratuities directly to a personal account for convenience. The Sail & Sign Card must be utilized for all money transactions on board as cash will not be an accepted form of payment. General information along with program details and funding can be found below.  

Personalized Sail & Sign cards are provided to all guests (including minors) and are valid for use immediately upon boarding the ship.

Guest Services can provide guests with a balance update at any time throughout the cruise. In addition, guests can view their balance update at a Sail & Sign Kiosk or on their stateroom interactive television (in most ships, but excluding Carnival Ecstasy, Carnival Elation, Carnival Fantasy, Carnival Fascination, Carnival Imagination, Carnival Inspiration, Carnival Paradise, Carnival Sensation and Carnival Sunshine).   

We accept the following forms of payment to open a Sail & Sign account: Credit Cards / Debit Cards - Cash / Traveler's Checks


Sail & Sign Account Opened with a Credit Card or Debit Card

  • Guests may activate their Sail & Sign account on Carnival.com, My Cruise Manager, Online Check-in, or on the first day of the cruise at embarkation.
  • The guest's credit card or debit card will be swiped at embarkation with an initial hold placed on file as a deposit; if the card is activated online, the initial hold will be placed on file on the day of embarkation:
    • 2 - 5 day cruise: $100 USD per credit card or debit card
    • 6 days or longer: $200 USD per credit card or debit card
  • Throughout the cruise, additional holds will be obtained as needed when the Sail & Sign account exceeds the amount of deposit Carnival has on file.
  • If a credit card is presented, this will reduce the amount available on the credit card for other purchases.
  • If a debit/check-cashing card is presented, the hold will restrict the available cash in the checking account.
  • Any remaining hold after the end of the cruise will automatically be released by the guest's issuing bank within a time period determined by the bank.
  • If the guest replaces a credit/debit card previously used, the hold will remain on the account. This will reduce the amount of funds available on the credit/debit card account. The release of this/these hold(s) is entirely up to the issuing bank and can take from 3 to 7 business days after the cruise returns for the funds to be released.
  • All charges will automatically be billed to the guest's credit card at the end of the voyage. The total amount will be applied to the credit card presented during registration.

Acceptable Cards

  • Visa Card and Visa Gift Card
  • MasterCard and MasterCard Gift Card
  • An ATM/Debit Cashing Card may be used as long as it is a registered MasterCard or Visa Card.
  • The Discover Card and Discover Gift Card
  • American Express Card and the Carnival Corporation Reward Card from American Express
  • Diner's Club and Diner's Club Gift Card
  • JCB Card only

Note: Gift Cards may also be referred to as 'secured' or 'pre-loaded' credit cards or 'Travel Funds Card'.

Unacceptable Cards

  • Gift Cards and Travel Funds Cards issued by: American Express and Optima
  • Keychain (mini) credit cards
  • The American Express 'Persona Select'
  • ATM/Debit Cashing Card other than those registered by MasterCard or Visa Card.

Sail & Sign Account Opened with Cash or Traveler's Checks

  • Guests may activate their Sail & Sign account on Carnival.com, My Cruise Manager, Online Check-in, or on the first day of the cruise at embarkation.
  • Guests must deposit cash (U.S currency only) or Traveler's Checks at Guest Services on the first day of the cruise. Please note that on cruises in Europe, Traveler's Checks are not acceptable as a form of deposit and cash deposit must be in U.S currency. The following minimum cash deposits are recommended:
    • 2 - 4 day cruise: $100 USD per person
    • 5 - 8 day cruise: $200 USD per person
    • 9 days or longer: $350 USD per person
  • Guests may add additional cash to their account by visiting the Guest Services desk on board.


Please Note: If you need to change or confirm your initial payment option, go to Carnival.com and click on Manage My Booking. Log in and access Online Check-in, Onboard Expenses: 

  • If changing credit card number or debit card number, use DELETE feature and add new credit card or debit card information.
  • If changing from cash to credit card/debit card or vice versa, use DELETE feature and change your payment preference.


Use of a Credit Card by a Third Party
We accept credit cards belonging to a non-sailing individual. During the Online Check-in process, an authorization form is provided for guests who will be using a credit card belonging to an individual who is not on the cruise. This form will need to be filled out and printed. At embarkation, guests will need to present:

  • The completed 'Letter of Authorization for Use of a Credit Card by Third Party/Guest' - the signature on the letter of authorization must match the signature on the back of the credit card. 
  • A legible copy of the non-sailing individual's credit card with signature (both sides, front and back). It is not required for guests to carry the physical credit card with them on board.
  • A legible copy of the non-sailing individual's government issued photo ID with signature (example: Driver's License)


Final Sail & Sign Statement
On the last morning of the cruise, a statement detailing all purchases made with the Sail & Sign card will be delivered to guest staterooms. In our ongoing green efforts, the following ships do not deliver statements to the staterooms: Carnival Glory, Carnival Imagination and Carnival Magic. Guests can view their statements at a Sail & Sign Kiosk, at Guest Services or on their stateroom interactive television. 

Refundable overages on a guest's Sail and Sign account will be refunded back in the same form of payment as was made for the initial deposit on the Sail & Sign account.

  • Credit Card: If guests use a credit card for their Sail & Sign deposit, any refundable overages will be credited back to the original credit card account.
  • Debit Card: if guests use a bank debit card for their Sail & Sign deposit, any refundable overages will be credited back to the original debit card account.
  • Carnival Gift Card: If guests use a Carnival Gift Card for their Sail & Sign deposit, any refundable overages will be refunded in the form of a new Carnival Gift Card.
  • Cash Deposits: If guests use cash for their Sail & Sign deposit, any refundable overages greater than $10 USD will be refunded via check mailed within 7 days after the cruise to the guest's home address on file. Overages less than $10 USD will be donated to St. Jude's Children's Hospital (excluding the Carnival Spirit and Carnival Legend in Australia). This will be communicated on board during the Debarkation Talk and posted in the daily 'Fun Times'. If a guest wishes to have the full overage in cash, they may retrieve it from one of the Sail & Sign Kiosks or the Guest Services Desk. Refund checks will be reconciled by our shore side Refund Accounting team and distributed via PNC Bank (JPM Chase Bank for Carnival Spirit Australia guests).  


General Information

  • The cardholding guest must be an authorized signer by the card-issuing bank. 
  • Each onboard expense account must have a designated account owner.
  • The account owner may choose to authorize additional guests from his/her booking and guests in up to two other traveling staterooms. A guest may only be activated on one account.
  • Every guest must be a member of an account in order to obtain a complete Online Check-in status.
  • Account owners must be at least 18 years of age at the time of sailing and will be automatically assigned charging privileges to the account.
  • Minors must have an account. The account owner has the option to set spending limits or not allow charging privileges to their account. This can be set-up on board at the Guest Services Desk.  
  • Cruise service gratuities will be charged to the account unless they are prepaid.
  • The amount charged to the account for service gratuities will be deemed undisputed unless a request to modify is received prior to disembarking the ship. In addition, a 15% beverage gratuity will be added to all beverage purchases.
  • If the credit/debit card method of payment is selected, charges incurred by those authorized will be billed to the credit/debit account entered.
  • Actual credit/debit cards must be present at the time of embarkation.
  • The cardholder is responsible for amended charges discovered after the authorized guest(s) disembark the vessel.
  • Carnival will not be held responsible for any bank imposed overage or insufficient funds charges on debit/check cashing cards or credit cards.
  • Any inquiries regarding your Sail & Sign Account after your cruise, please contact Guest Care at 1-800-929-6400.


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