Sail & Sign Account Post Cruise Inquiries
On the final morning of the cruise, a statement detailing all purchases made with the guest's Sail & Sign card will be delivered to the guest's stateroom. In our ongoing green efforts, the following ships will no longer deliver statements to the staterooms: Carnival Glory, Carnival Imagination and Carnival Magic; guests can view their statements at a Sail & Sign kiosk, at Guest Services or on their stateroom interactive television.
If you are requesting an itemized statement, please fill out our online form.
For inquiries regarding your Sail & Sign account, Guest Care may be contacted during business hours: 8:30am-6:30pm ET, Monday through Friday and 9:00am-5:00pm ET, on Saturday.
800 929-6400
305 599-2600
Extension 70530, prompt #1
If contacting Guest Care via email, please include all pertinent cruise information (guest name, ship, cruise departure date, booking number, stateroom number):
- Direct Guests may send an email to guestcare@carnival.com
- International Direct Guests may send an email to gr-internationalissues@carnival.com
- Travel Agents may send an email to guestrelationstravelagents@carnival.com