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  1. Embarkation and Departure Gu ests must select their  Arrival Appointment  and complete their Online Check-in process no later than midnight (eastern time) prior to their sailing date.   Please arrive... Date Updated: 05/18/2018
  2. What Does the Price of my Cruise Include? The price of your cruise includes:  A well deserved vacation! Your stateroom, featuring the Carnival Comfort Bed Collection and nightly turndown service... additional stateroom features... Date Updated: 05/13/2019
  3. Shore Excursion FAQs Updated Who can book? Guests must order directly through Carnival.com. We will not accept Pre-Sail orders by telephone, fax, email or mail. To be eligible, the guest must have: Fully deposited cruise booking... Date Updated: 03/28/2020
  4. Upgrading Your Stateroom We cannot accommodate requests for upgrades on the day of your cruise as we sail at capacity. Carnival has made selecting the stateroom location you want more affordable than ever. Choosing... Date Updated: 07/07/2017
  5. Name Changes A name change is the cancellation of one guest and the addition of a new guest on a booking. An original guest must remain on the booking, otherwise, this is considered a full stateroom cancellation... Date Updated: 11/07/2019
  6. Cancellation Penalties and Refunds General Information For 50%, 75% and 100% penalties, we penalize the Total Fare. Total Fare is defined as Cruise Fare, Air Supplement, Transfer Services and Pre/Post Cruise Vacation Packages. For... Date Updated: 11/12/2019
  7. Locations Where You Can Smoke Updated Please note where you may smoke on your cruise. Follow this link for Carnival's Tobacco and Marijuana Smoking Policy . Carnival Breeze  |  Carnival Conquest  |  Carnival Dream... Date Updated: 03/06/2020
  8. Norovirus Norovirus is an extremely common and highly contagious virus which causes gastroenteritis. It is sometimes referred to as the '24-hour stomach bug'. The Centers for Disease Control estimates... Date Updated: 02/28/2019
  9. How to Get Your Boarding Pass Guest are required to provide us with check-in information by completing their Online Check-in and selecting their Arrival Appointment, within 90 days of the departure and no later than midnight... Date Updated: 11/07/2019
  10. Carnival Players Club The Carnival Players Club® is a unique  casino  program that offers something for every level of player. From gaming lessons for beginners to establishing credit lines and betting... Date Updated: 10/24/2018
  11. Camp Ocean (2-5 Years) Penguins: Things to Know Penguins, our youngest campers, ages 2 to 5, will go on all sorts of adventures as they explore daily fun activities such as arts and crafts, singing, dancing, and more!   Sign In/Out... Date Updated: 10/22/2019
  12. Financing Powered by Uplift FAQs Who is Uplift?   Uplift’s mission is to make travel more accessible, affordable and rewarding for all of our Carnival Guests. They provide a proven, flexible, pay-over-time travel financing... Date Updated: 01/17/2020
  13. Traveling with Infants and Toddlers Making Your Cruise Reservation Cruise fares are per person which includes children and infants. When traveling with 2 full fare guests, additional guests in the same stateroom pay a discounted... Date Updated: 08/22/2019
  14. Cloud 9 Spa Our luxurious Cloud 9 Spas are over 20,000 square feet and are featured on eleven Carnival ships. Some of the facilities are capacity controlled and extra charges may apply. The Cloud 9 Spa and... Date Updated: 12/03/2019
  15. Infant Policy Cruise fares are per person which includes children and infants. When traveling with 2 full fare guests, additional guests in the same stateroom pay a discounted cruise fare. Children less than... Date Updated: 02/05/2020
  16. Travel Documentation: Non-U.S. Citizens Carnival requires guests to provide proper travel documentation in order to travel. The documentation is required at embarkation and throughout the cruise and is the responsibility of the... Date Updated: 01/23/2020
  17. Age Restrictions On Board Drinking Alcoholic Beverages / Tobacco Products Guests must be 21 years of age or older to be served alcohol on board. Proper I.D with birth date is required.  In keeping with U.S. federal... Date Updated: 02/13/2020
  18. The Fun Shops Gift Orders Updated Want to make your cruise a little extra special? The Fun Shops is just the thing for you. From merchandise to flowers to food or alcohol, we have lots of gifts to choose from. To see... Date Updated: 03/03/2020
  19. Priority Check-In Carnival’s Priority Check-in is an exclusive service designed to afford our VIFP Platinum and Diamond guests, and those traveling in deluxe suite accommodations, with special embarkation and... Date Updated: 11/05/2019
  20. Circle “C” (Young Teens 12-14 Years) The best place to be for Teens, ages 12 to 14. Meet new friends, play sports, play video games, watch movies and more! You can also enjoy the exclusive Circle “C” lounge where you can Cruise, Chill... Date Updated: 10/22/2019