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Travel Advisors - Fly2Fun Program FAQs

Published 03/02/2020 01:48 PM   |    Updated 09/27/2022 11:26 AM
Overview and Fly2Fun Program Benefits
 
Q. What are the benefits of booking Carnival’s new Fly2Fun Air Program?
A. There are several benefits to booking Carnival's Fly2Fun Program. Our new air program allows your client to select air options from major carries and flights departing from U.S., Canada, Caribbean, Mexico, Central and South America and Europe. 
 
Fly2Fun offers two choices of fares – Flexible and Restricted.  Using our Flexible fare rates, your clients can pay for their air at the time of cruise final payment and will not incur fees if changes* are made prior to 60 days of cruise departure. This is a great benefit vs. traditional air.
 
Fly2Fun also offers complimentary flight protection in the event of airline flight cancellations or delays resulting from mechanicals or severe weather conditions.  Guests affected by these situations should contact our Travel Hotline at 1-800-CARNIVAL and Carnival will make alternate flight, hotel and/or ground transportation arrangements and do everything we can to get your client to the port of embarkation in time to board the ship or to the first port of call (without violating the Jones Act). If no viable options are available to join the ship, guest will be given a Future Cruise Credit to apply towards a future Carnival cruise. 
      
Q. Does the deposit need to be made on a booking to book air with Fly2Fun?
A. Yes.  Fly2Fun is only available once a deposit has been made on the booking.

Q. Can you check flight prices on Fly2Fun prior to making a reservation for quoting purposes?
A. No, a cruise reservation with deposit is required before flights can be searched.

Q. When is the latest date that my client can purchase air?
A. Fly2Fun can be purchased up and until 4 days prior to sailing.
     
Q. Can my client fly in days before and or leave days after my cruise date if they want to do a pre or post-cruise trip?
A. Absolutely!  Your client can arrange their flight dates to before and after their cruise during the booking process.
 
 
How to Book and Make Payment for Fly2Fun
 
Q. How do I book air for my client on GoCCL Navigator, Carnival’s Travel Advisor website?  
A. From GoCCL.com, search for your client’s booking and from the booking confirmation page, select Post Booking. Then select My Cruise Manager. From my cruise manager, select Categories and then select Fly2Fun. On the Fly2Fun page, select the booking number and select Search Flights.

Q. Do all guests have to book the same fare type?
A. No. fare types are at a guest level. One guest can purchase Flexible fares while the other can purchase Restricted fares. Two shopping requests will be required one for the guests purchasing Flexible and one for the guests purchasing Restricted

Q. Do my clients need to live in the same city to use Fly2Fun?
A. No, your clients can live in different cities and still book their air using Fly2Fun. 

Q. Can my client purchase one-way air transportation?
A. One-way or roundtrip air transportation can be booked.  Visit GoCCL.com, under Manage Bookings (see more details on booking process in question above).  

Q. What are the latest flight arrival time and earliest flight departure time?
A. Flight times vary based upon sailing itinerary. Fly2Fun takes sailing information into consideration during the booking process to ensure you arrive prior to cruise departure and to provide sufficient time for debarkation prior to your return flight.

Q. Does my client have to pay for their air booking immediately?
A. Great news!  Clients who chose the Flexible fare rates can pay for their air at the time of cruise final payment and will not incur fees if changes* are made prior to 60 days of cruise departure.  Within 60 days of cruise departure, a $200 change fee will be applied plus any additional air costs.  
 
For Restricted fares on Fly2Fun, airline payment is required once the air reservation is made and tickets are non-refundable.
 
Q. Does my client need to purchase a seat for their infant?
A. Fly2Fun guests who are travelling with an infant under 2 years of age must purchase a ticket if he/she will be occupying a seat. An infant traveling on the guest's lap may be subject to taxes and fees imposed by the government and airline.

Q. How does my client indicate they have a child traveling on their lap that is under 2 years of age?
A. First book your adult clients’ Fly2Fun air booking and then call 1-800-CARNIVAL to advise that your client will be travelling with a child on their lap.  

Q. How does my client book a flight with Fly2Fun for a child under 2 years of age who wishes to have a seat?
A. When booking Fly2Fun for a child under 2 years of age who wishes to have their own seat, you can include the child/guest in the shopping process as with other guests in the Fly2Fun shopping request.
    
Q. Does Carnival offer transportation from the airport to the port?
A. Yes, Carnival offers transportation service between the airport and the port on embarkation and debarkation days. Transfers can be purchased online via GoCCL.com, under Manage Bookings. Visit GoCCL’s Learn and Earn training for additional information on adding transfers to your client’s booking.
       
Q. Can my client select their own preferred airline?
A. Absolutely! They can select their preferred airline, travel dates, time and fare.
          
Q. Can my client reserve their seats or make special requests?
A. Seat assignments can be made for most airlines. For certain airlines, your client will need to do this on their airline website or by calling them directly. Additional items that can be requested include special service requests, meals and frequent flyer options. Please note that although Carnival Cruise Line can pass requests for seat assignments, special meals and special assistance to the airlines, we cannot guarantee that all requests will be honored. For the best travel experience, we recommend that guests contact the airline directly to confirm these requests.  
     
Q. Can my client decline the air protection coverage offered when purchasing Fly2Fun?
A. Complimentary air protection is automatically included with our air program.  This is a great bonus that we offer our guests and one of the great selling features of Fly2Fun.

Q. What if my client wants to purchase business or first class?
A. At this moment only economy class is available to purchase via the Fly2Fun Air Program. 

 
Managing Your Client's Fly2Fun Air Booking
 
Q. How do I provide my clients’ with a confirmation of their air itinerary details?  
Travel Agents can use GoCCL’s cabin confirmation feature to view and send a copy of your clients’ Fly2Fun air reservation.  The cabin confirmation will include both the cruise booking details and the air itinerary.  Travel Advisors can email the confirmation to your guest.  Travel advisors can also send a copy of the confirmation to themselves.  
 
Q:  If my client has booked their own Fly2Fun airfare through the ‘Manage My Booking” feature, how can I see their airfare details so that I can support them?
A:  If your client has booked their own airfare through ‘Manage My Booking,’ travel advisors will still be able to use GoCCL to access/view/send confirmations of that booking, including air.  Follow the same instructions for using GoCCL.com to see flight schedule in the question above.  
            
Q. Will the air confirmation sent at the time of the booking indicate the air program selected (i.e Restricted or Flexible)?
A. Yes.  The air confirmation will indicate Flexible fare or Restricted fare.    

Q. What if my client wants to upgrade to a different cabin class (first or business) once my ticket has been issued?
A. You can upgrade your ticket by contacting your airline directly and paying for the additional cost if an upgraded seat is available.
       
Q. Can my client change from Restricted to Flexible and vice versa?
A. To change from Restricted to Flexible and vice versa, the existing Fly2Fun reservation must be cancelled and a new air reservation made.  
 
Cancelling a Flexible fare prior to 60 days of cruise departure will not incur a penalty.  For changes made 60 days or less from the cruise departure including changes from Flexible to Restricted will be subject to a $200 change fee plus additional airfare cost. Restricted fares are non-refundable.  Therefore, switching from Restricted fares to Flexible fares would be subject to a full penalty.
          
Q. Can my clients change their Fly2Fun flights after they have been booked?
A. Our Flexible fares allow them to make changes prior to 60 days from cruise departure without penalty.  Changes made 60 days or less from cruise departure will be subject to a $200 change fee as well as any additional air cost. Restricted fares are non-refundable.  Therefore, changes on Restricted fares can only be done within the same day of reservation, without penalty.  If an unforeseen situation comes up after the initial day, airline change fees and additional air cost will apply. Travel Advisors can contact 1-800-CARNIVAL to change their clients’ flights.  However, change fees and additional air cost may apply.      
 
Q. What if my client’s flights are cancelled or delayed?
A. Our Fly2Fun Air Program provides Flight Protection in the event of airline flight cancellations or delays resulting from mechanicals or severe weather conditions.  Guests affected by these situations should contact our Travel Hotline at 1-800-CARNIVAL and Carnival will make alternate flight, hotel and/or ground transportation arrangements and do everything we can to get your client to the port of embarkation in time to board the ship or to the first port of call (without violating the Jones Act). If no viable options are available to join the ship, guest will be given a Future Cruise Credit to apply towards a future Carnival cruise. 
      
Q. If my client purchased Fly2Fun and missed their flights, would Carnival refund their air or re-accommodate them?
A. Carnival will not refund air for guests who miss their flights.  
 
Guests who are unable to meet the ship due to airline flight cancellations or delays resulting from mechanicals or severe weather conditions should contact our Travel Hotline at 1-800-CARNIVAL and Carnival will make alternate flight, hotel and/or ground transportation arrangements and do everything we can to get your client to the port of embarkation in time to board the ship or to the first port of call (without violating the Jones Act). If no viable options are available to join the ship, guest will be given a Future Cruise Credit to apply towards a future Carnival cruise. 
   
Q. Will Flexible fares and Restricted fares include price protection?
A. Fly2Fun does not offer air price protection.  

Q. Will my client’s flights automatically be loaded into the travel information section in Online Check-in?
A. Yes.  Their flights will be populated in Online Check-in.  They will not have to r-enter them in the travel information section.
       
Q. What is considered a name change? What is considered a name correction?
A. A name change is considered a new guest replacing an existing guest.  The original guest will be cancelled and the new guest will be added.  The new guest would need to shop for air at the prevailing rates.  A name correction is considered to be the same guest with the incorrect spelling or wrong name, where the date of birth does not change.  Guests may incur fees from the airlines for the correction.  Contact 1-800-CARNVAL to help support any requests.  
       
Q. Do travel advisors receive commission on booking air using Fly2Fun?
A. Air is considered a non-commissionable item.
 
Q. If I am experiencing technical issues booking air with Fly2Fun who should I contact?
A. Travel Agents using GoCCL should contact GoCCL Support to help them with technical issues using Fly2Fun at eSolutionssupport@carnival.com or 1-888-227-6482.
 
Q.  Where can I find additional information on Fly2Fun?
A:  We have a travel agent training video dedicated to Fly2Fun on GoCCL under Learn and Earn training.
 
Q.  If my travel agency does not book using GoCCL.com (we use a GDS or API), how can I offer Fly2Fun for my clients?
A:  No problem!  Fly2Fun air can be booked and managed in multiple ways to provide flexibility for our travel partners, regardless of their booking tool.  You have the following options to access Fly2Fun:
  • Visit GoCCL.com homepage - choose Booked Clients – then choose Organizer Access.  
    • a.    Enter your client’s booking number, choose categories then choose 1) Fly2Fun to book a new air itinerary Or 2) Planner to access an existing Fly2Fun booking.
  • Visit Carnival.com – choose Organizer Access from the footer.
    • a.    Enter your client’s booking number, choose categories then choose 1) Fly2Fun to book a new air itinerary Or 2) Planner to access an existing Fly2Fun booking.

 
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