Travel Agency Takeover Policy

Published 04/28/2016 03:04 PM   |    Updated 04/28/2016 03:19 PM

FIT Direct Booking – Travel Agency Takeover
Guests booked with our Inbound/Outbound Consumer Sales Department may decide to work with a travel agent; at the direct guest’s request, a travel agency may takeover the booking with the following policy in place:

A Travel Agency may take over a direct booking made through any FIT direct channel as long as the transaction happens no later than 90 days after the booking is made or prior to the penalty period (whichever occurs first). If the booking is made within penalty period, the agency has 24 hours from the time the booking is made to call in and take over the reservation.

  • The travel agent will need to provide Service with all the pertinent booking information which includes: Booking number / Guest's name / Stateroom number / Sail date.
  • The travel agent must be able to provide the PIN Number - this was provided by the direct at the time of booking; bookings made on carnival.com will not have a PIN number to provide. If there is no PIN Number or the agent cannot provide one, the Service agent will contact the direct guest to verify that the booking takeover is acceptable.



FIT Travel Agency Booking - Transfer to Another Travel Agency
This occurs when one travel agency is taking over a booking from another travel agency. The travel agency releasing a booking to another agency must send a letter on the agency's letterhead stationery and signed by the manager or the owner of the agency. The letter must include:

  • Booking number(s)
  • Names of guests
  • Instructions regarding the monies (transfer money or refund)
  • Telephone number and name of agency taking over the booking
  • Name of the travel agent (contact) taking over the booking

Carnival will not do an Agency Takeover on bookings that are paid in full since the commission has been paid and mailed to the first agency. Before Carnival’s Guest Admin Department does the actual transfer, they will call the travel agency releasing the booking, speak to the owner or manager and verify that all the information in the letter is correct.

Email to:  Agencytransfers@carnival.com
Fax to:     305 406-6477
Mail to:    Carnival Cruise Lines
                 ATT: Guest Admin / MSGA-457s
                 3655 NW 87 Avenue
                 Miami, FL 33178-2428


Travel Agency Group Booking - Transfer to Another Travel Agency
This occurs when one travel agency is taking over a booking from another travel agency. The travel agency releasing a booking to another agency must send a letter on the agency's letterhead stationery and signed by the manager or the owner of the agency. The letter must include:

  • Ship
  • Sail date
  • Booking number
  • The actual amount of money deposited on the booking
  • Address of the new agency, phone number and agent handling the booking

The booking can be transferred at any time up until final payment. Before Carnival’s Guest Admin Department does the actual transfer, they will call the travel agency releasing the booking, speak to the owner or manager and verify that all the information in the letter is correct.

Email to:  Agencytransfers@carnival.com
Fax to:     305 406-6477
Mail to:    Carnival Cruise Lines
                 ATT: Guest Admin / MSGA-457s
                 3655 NW 87 Avenue
                 Miami, FL 33178-2428


Direct Group Booking - Travel Agency Takeover
When a new group booking for a direct guest is made, the booking must be taken over within 90 days of having made the booking or prior to penalty period (whichever comes first). The only exception to that rule is if the booking was made within penalty period, in which case the agency has 24 hours from the time the booking was made to take over the group.  An agency takeover request form must still be filled out and faxed back to the Group Fax number: 305 406-8654.

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