Spa Carnival Cancellation/Refund Polices
Published 03/02/2016 01:50 PM | Updated 04/23/2020 01:52 PM
- For online cancellations and changes that occur 7 full days or more prior to the sailing date, a full refund will automatically be posted to the form of payment that was used to pay for the spa treatment. Please note this unprecedented situation is delaying our processing times so calling/emailing us will not expedite the process. We appreciate your patience. This policy is effective regardless of whether or not the person who purchased the spa treatment is sailing. For changes, such as a date and/or time change to a pre-purchased spa treatment, it will be necessary to cancel the order and purchase it again with the desired date and time.
- No changes can be made within 7 days prior to sailing date (the 'cut-off date'). If you need to make changes after the cut-off date, you must wait until after boarding the ship and see the Spa Manager on board in the spa. Once on board, any refunds will be made to the Sail & Sign® account of the spa order contact person's Sail & Sign account, not the original form of payment used to secure the online order. This applies even in the event that spa treatments were purchased as a gift by someone who is not sailing.
- Onboard Cancellation Policy: Please give us 24 hours notice before canceling your appointments or your Sail & Sign account will be subject to a 50% charge of the spa treatment cost.
- In the event of a cruise booking cancellation, a full refund will automatically be posted to the original form of payment used to pay for the spa treatment order. This is providing that the cancellation is prior to the 'cut-off date'. If the designated contact person on a spa order must cancel from their cruise booking, any remaining guests on the booking who are sailing would like to retain the spa order, a new contact person needs to be assigned. If a designated contact person cancels and does not reassign the responsibility, all of the associated spa orders will automatically cancel and be refunded. Please note this unprecedented situation is delaying our processing times so calling/emailing us will not expedite the process. We appreciate your patience.
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