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Cruise Cancellation and Itinerary Change Policy FAQs

Published 02/03/2016 04:11 PM   |    Updated 04/29/2022 10:46 AM

Q. 'XX' port was cancelled, why am I only receiving $X.XX per person. I paid much more for this cruise.
A. You are receiving a refund of the Taxes, Fees and Port Expenses just for the port of 'XX' as a credit to your Sail and Sign account.


Q.
  How is the refund for $X.XX per person calculated?
A.  The total fees that you paid include:

  • International Departure Tax (this is non-refundable)
  • Customs Fee (this is non-refundable)
  • Immigration Tax (this is non-refundable)
  • Taxes, Fees and Port Expenses for embarking & debarking port, as well as each of the ports of call. Only the cancelled port is refunded.
  • Note: Refund amounts for each port may vary each voyage.


Q. 
 We were supposed to visit two Bahamian ports and now we are only visiting one. Why am I not receiving a refund?
A.  The Bahamian authorities only assess Taxes, Fees and Port Expenses for one port although the itinerary calls on two Bahamian ports. Therefore, no adjustment is being made.


Q.
Why wasn't I notified of the itinerary change?
A.  If Carnival has adequate notice prior to sailing that a vessel will deviate from the published itinerary we will promptly - upon making the itinerary change - notify guests of the change through their travel agents or directly, in the case of a direct guest booking. Unfortunately, if it is a sudden change, we may not have the opportunity to provide advance notification. 


Q.
  Where can I find your Cruise Cancellation and Itinerary Change policy?
A.  In our Cruise Ticket Contract

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