Carnival Players Club®

Published 01/26/2016 02:43 PM   |    Updated 01/26/2017 04:39 PM

The Carnival Players Club® is a unique casino program that offers something for every level of player. From gaming lessons for beginners to establishing credit lines and betting limits for high rollers, this is a club for anyone who loves to play. The Carnival Players Club sends out various special offers and invitations – with a variety of benefits – based upon frequency of cruising and point levels.

Additional information can be found at carnivalplayersclub.com.

How can I join the Carnival Players Club?
When you use your Sail & Sign® card in the casino, you are automatically a member! Just insert your card into any slot machine. You will set up a Player Bank and a profile will be automatically created for you. That’s all it takes at the slots. If you are a table player, simply present your Sail & Sign card to the dealer while playing or ask your Casino Host for further details.

What is a Player Bank?
Your Player Bank allows you to place your winnings in your own personal bank account once you have finished playing at the slot machines. You can access your funds to play slots during regular casino hours any time during the cruise. Please be sure to cash out all your winnings at the Casino Cashier’s Desk by the last night of your cruise.

Will I get a Players Club card?
Your Sail & Sign card is your key to the Carnival Players Club and all its rewards! We do not issue specific Players Club cards. Your Sail & Sign card will change on each cruise you take, but your unique Player ID number will carry over each time you cruise.

How do I earn comps?
Comps are extended on board based on your level of play. Both slot and table players can receive comps, such as: complimentary drinks, spa treatments, logo items, invitations to our Steakhouse, and wine at your dining table. All complimentary items are based on your casino play.

I’m a table player, how do I get rated to earn/claim comps?
A table player can be rated when playing at most table games. Simply present your Sail & Sign card at the start of each session of play. Please check with the Casino Host once on board for further details.

Do I get complimentary drinks while playing?
We do offer complimentary drinks to eligible players once they have reached a certain level of play:

  • Slot Players:  Any guest who earns the required number of points during a single voyage departing from North America and Europe will be eligible to receive the 'Drinks On Us!' card. The standard point level that must be reached to qualify from slot play is 1,000 points on sailings less than 5 days and 1,500 points on sailings 5 days or longer. 
  • Table Players: Table players will be awarded a 'Drinks On Us!' card when they reach comparable table play. 
  • Pre-Qualified Guests: Any guest who reached 5,000 or more points on their previous sailing will automatically qualify for the 'Drinks On Us!' card on their next sailing.

Please see the Casino Host on board for further details about our 'Drinks On Us!' program. To confirm eligibility prior to sailing visit carnivalplayersclub.com and submit a general question form.

I have received an offer in the mail/e-mail; can I use it on my cruise?
To confirm eligibility of your offer visit carnival.com/offers, contact your travel agent or call 1-866-299-5859.

Do you accept cash in the casino?
Yes, we do. However, while you can insert cash into our machines, we run on a coin-less system. Therefore, your winnings and outstanding balances must be cashed out from your Player Bank at the Casino Cashier’s Desk. You may also access those funds for continued gaming action at another slot machine in the casino. Just don’t forget to cash out by the last night of the cruise, as the casino will not be open on debarkation day. Table players can exchange cash for chips directly at the table or at the Casino Cashier’s Desk.

What types of games do you have on board?
It varies by ship, but we offer a variety of slots and table games on board in each casino. On most ships, you’ll find your favorite slots such as 'Wheel of Fortune®' and 'Wolf Run™'. You will also find Blackjack, Roulette, Let It Ride, Caribbean Stud, Three Card Poker and Craps on most ships.

What are your table limits?
It varies by table; please see a Casino Host once on board for details.

What are your minimum bets on the tables?
It varies by table; please see your Casino Host for details.

How old do you have to be to gamble on board?
18 years of age.

Do you have live poker on board?
We offer live poker played on the automated PokerPro tables. In a PokerPro game, up to 10 players can compete against each other and enjoy the speed and accuracy of an automated dealer. To learn more about PokerPro and the wide variety of casino tournaments offered on board, see the Casino Host.

Do you offer any tournaments on board?
Yes we do. We offer Slot, Blackjack and Poker tournaments on nearly all itineraries. Tournament schedules vary from ship to ship. To play in or learn more about any of our tournaments, just stop by the casino and ask for one of our friendly Casino Hosts. They will be happy to help make the most of your casino experience during your cruise.

Can I use my onboard account (Sail & Sign card) to get funds in the casino?
Yes, there is no charge at the slot machines for using your onboard account card to access funds. For any transactions done at a table game or the Casino Cashier’s Desk, there is a small service fee of 3% each transaction. You can charge up to $3,000 USD per day on your Sail & Sign card to play in the casino, or $5,000 USD per day on invite-only Premier or Elite Sailings. Please consult the casino staff on board for further details.

I left a balance in my Player Bank - how do I get it back?
Funds in excess of $10 USD will automatically be forwarded to guests. For further inquiries on outstanding balances, please visit carnivalplayersclub.com.

Do you offer credit lines? If so, how can I establish one?
To apply for a line of casino credit, we ask that you complete an application at least two weeks prior to your sail date. A minimum credit line of $2,500 USD is required. Please visit carnivalplayersclub.com to complete our application.

If I win, do I have to pay taxes?
We are required to file an IRS form W-2G for all slot jackpots of $1,200 USD or more and for all table game jackpots and payouts where the odds paid are 300 to1 or higher (e.g. some poker progressives and royal/straight flushes). There is normally no tax withheld on slot jackpots if the winner can provide a valid Social Security Number. If you are unable to provide a valid Social Security Number, however, we are required to withhold taxes at a rate of 29%. All table game payouts subject to tax reporting are also subject to withholding at a rate of 26% (29% if a valid Social Security Number cannot be provided). These tax guidelines are for citizens and permanent residents of the United States only.

Do you provide Win/Loss Statements?
Yes we do. Please fill out the Win/Loss Statement form located at carnivalplayersclub.com. This will be the only way to request this information – no telephone or email requests will be accepted.

I have further questions about the casino, who can I contact?
For further inquiries please visit carnivalplayersclub.com.

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