Staggered Check-In

Published 10/02/2015 12:27 PM   |    Updated 04/17/2017 03:37 PM

We know that providing a smooth embarkation experience is an important part of getting your vacation off to a great start. By staggering guests’ arrival time at the cruise terminal, we will be able to streamline our embarkation process and enhance your boarding experience. Staggered check-in is in place in all embarkation ports. To see when you can board your ship, click here.

Q: Can I check-in online?
A: Yes, to check-in online please go to www.carnival.com/Onlinecheckin, enter your booking number, last name, date of birth, ship and sail date to access Online Check-In.


Access

Q: What is the benefit of Online Check-In?

A:  Online Check-In will expedite your boarding process at the terminal by enabling you to select a check-in window, complete all required travel information and print your boarding pass ahead of time. On the day of your cruise, all you will need to do is go through a quick document and security check prior to boarding your cruise.

Q: Why must I select a check-in time online?
A:  We know that providing a smooth embarkation experience is an important part of getting your vacation off to a great start. By staggering guests’ arrival times, we will be able to streamline our embarkation process and enhance your boarding experience. 

Q: When can I select my check-in time online?
A:  The option to select a check-in time is made available approximately 6 months prior to your cruise.

Q: When should I arrive at the terminal?
A:  You must arrive at the cruise terminal within the 30 minute check-in window you selected. Check-in windows will be strictly enforced so that we can minimize wait times in the terminal.

Guests who are part of our Priority Program (Diamond, Platinum and suites), have purchased transfers with Carnival or 'Faster to the Fun' must still select a window online, but are invited to come at their leisure, up to one (1) hour prior to sailing - please select your anticipated check-in time so that we can prepare for your arrival onboard. Please keep in mind that transfers and Faster to the Fun may not be available for all sailings. Departure times can be found on your boarding pass.

Q: Are check-in times at cabin or guest level?  
A: Check-in windows are selected at the cabin level since most guests traveling in the same cabin usually arrive together. So, be sure to consider your travel partners’ arrival when selecting your check-in window.

Q: What do I need to do if I have already completed Online Check-In and printed my boarding pass?
A: Guests who have already completed their Online Check-In must re-visit us at www.carnival.com/Onlinecheckin to select their check-in window. If you do not select a window, one will be automatically assigned to you the morning of your cruise. You will be notified via email and will have the option to print or save your boarding pass to your mobile device. A boarding pass is required to gain access to the terminal.


Q: What happens if I fail to select a check-in window? 
 
A:  If you, or anyone in your cabin, fail to select a check-in window, one will be automatically assigned to you the morning of your cruise. You will be notified via email and will have the option to print or save your boarding pass to your mobile device. A boarding pass is required to gain access to the terminal.

Q:  If I am traveling with other cabins and we have different check-in times, can we still check-in together?
A:  Please go back to the On-Line check in tool to select a window that fits everyone’s needs. Otherwise, check-in windows will be strictly enforced and guests will only be allowed in the terminal according to their assigned time.  

Q:  What happens if I arrive before or after my designated check-in time?
A:  Guests who arrive prior to their check-in window will not be permitted to enter the cruise terminal and will be asked to return at their scheduled check-in time. This will be strictly enforced so we can achieve the desired guest experience. Guests who arrive after their designated check-in time will be accommodated.

Q: What happens if my desired check-in window is closed?
A:  Check-in windows are capacity controlled in order to achieve the desired guest experience. If your preferred window is closed, please select the next available check-in window.

Q: Can I waitlist for a specific check-in time if the one I prefer is not available?
A:  Sorry, you will not be able to waitlist for a specific check-in window.  However, windows may reopen at a later time. So, feel free to access your Online Check-In tool again to see if your preferred check-in time has becomes available.

Q: What is the latest time I can check-in for my cruise?
A:  Check-in closes one (1) hour prior to your cruise’s scheduled departure time as displayed on your boarding pass. Arriving after this time may cause you to miss your cruise and no refunds will be given.
                                                                                                        
Q: When I arrive at the cruise terminal, what travel documents do I need to have in my possession?
A:  All guests must present a paper or electronic copy of their boarding pass to enter the cruise terminal. Additionally, they must present proof of citizenship in the form of a WHTI compliant document, a government issued photo ID, and any applicable visas.

Q: Since Carnival offers cruise check-in at the Miami International Airport, if I fly in the day of sailing, can I still take advantage of checking in at this location?
A:  Yes! Airport check-in is still available for all guests who fly-into the Miami International Airport. You must still select a window online so that we can prepare for your arrival onboard. Please remember to bring your mobile or printed boarding pass to access the cruise terminal.


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