Online Check-in and Arrival Appointment Time

Published 10/02/2015 12:27 PM   |    Updated 05/16/2017 04:47 PM

Online Check-In

U.S Department of Homeland Security (DHS) requires Carnival Cruise Line to submit a final departure manifest with specific guest information at least 60 minutes prior to departure.  All guests are required to provide us with check-in information by completing their online check in and selecting their arrival appointment time no later than midnight (eastern time) prior to their sailing date.  

Guests who have completed their 'Online Check-In' will go through a quick verification process.  Failure to provide this information on a timely basis will result in a delay at embarkation.

To complete the 'Online Check-In' process, click on 'Manage My Booking' at and use your Carnival booking number, ship name and sail date, as well as the last name and date of birth of any one guest on the booking, to log in. To access your booking, select 'New Cruise Details' followed by 'Online Check-In'.

Upon completion of 'Online Check-In', guests will be able to print their cruise documents, including luggage tags, boarding passes and more. Additionally, within 'New Cruise Details', guests will be able to view their reservation, purchase shore excursions, set their dining preferences, make spa appointments, access their flight information and view Frequently Asked Questions.

All guests must be checked-in and onboard the ship no later than 60 minutes prior to the published sailing time or you will not be permitted to sail.

If you have problems using 'Online Check-In', please contact Carnival.

  • Assistance in navigating the 'Online Check-In' or questions on how to fill out the information - contact your travel agent or if booked directly, contact our Service Specialists at 800 327-5782, Monday through Sunday, 24/7. 
  • Assistance with technical issues or system errors - contact Online Support at: 800 845-2599, Monday through Sunday, 8:00am-10:00pm ET.  

Arrival Appointment Time

Guests must select their arrival appointment time, no later than midnight eastern time prior to their sailing date, when completing their online check-in.  Carnival will assign an arrival appointment time to guests who fail to select an arrival time. This information will be emailed to the guest on the morning of departure.

Please arrive promptly within your arrival appointment time to reduce your wait time in line.  

Q: Why must I select an arrival appointment time?
A:  By selecting and arriving on time for your arrival appointment, you will be able to reduce your wait time in line once you get to the terminal.   

Q: When can I select my arrival appointment time online?
A:  Arrival appointments can be selected any time after you make a reservation, for sailings within six months of departure.

Q: When should I arrive at the terminal?
A:  You must arrive at the terminal promptly within your arrival appointment time.

Q: Are arrival appointments at stateroom or guest level?  
A: Arrival appointments are selected at the stateroom level since most guests traveling in the same stateroom usually arrive together. So, be sure to consider your travel partners’ arrival when selecting your appointment time.  

Q: What happens if I fail to select an arrival appointment time?  
A:  An arrival appointment time will be automatically assigned to you the morning of your cruise. You will be notified via email and will have the option to print or save your boarding pass to your mobile device. A boarding pass is required to gain access to the terminal.

Q:  If I am traveling with other staterooms and we have different arrival appointments, can we still check-in together?
A:  Please go back to the Online Check-in tool to select an arrival appointment time that fits everyone’s needs.  

Q:  What happens if I arrive before or after my arrival appointment time?
A:  Guests who do not arrive on time will experience longer wait times.  

Q: What happens if my desired arrival appointment time is not available?
A:  Arrival times are capacity controlled in order to minimize wait times.  If your preferred appointment time is closed, please select the next available appointment.  

Q: What is the latest time I can arrive at the cruise terminal for my cruise?
A: All guests must be checked-in and onboard the ship no later than 60 minutes prior to the published sailing time or you will not be permitted to sail.

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