Online Check-in and Arrival Appointment
U.S Department of Homeland Security (DHS) requires Carnival Cruise Line to submit a final departure manifest with specific guest information at least 60 minutes prior to departure. All guests are required to provide us with check-in information by completing their Online Check-in and selecting their Arrival Appointment no later than midnight (eastern time) prior to their sailing date.
Guests who have completed their Online Check-in will go through a quick verification process. Failure to provide this information on a timely basis will result in a delay at embarkation.
Final Boarding: In preparation for departure, all guests must be on board by the Final Boarding time printed on the boarding pass or they will not be permitted to sail.
If you encounter problems using Online Check-in, please contact Carnival.
- For assistance in navigating Online Check-in or questions on how to fill out the information - contact your travel agent or if booked directly, contact our Service Specialists at 800 327-5782, Monday through Friday, 9:00am-10:00pm ET and Saturday and Sunday, 9:00am-6:00pm ET.
- For assistance with technical issues or system errors - contact Online Support at: 800 845-2599, Monday through Friday, 9:00am-10:00pm ET and Saturday and Sunday, 9:00am-6:00pm ET.
- Please Note - We recommend using a desktop computer should you encounter connectivity issues with your mobile device while completing Online Check-in.
Guests must select their Arrival Appointment no later than midnight (eastern time) prior to their sailing date, when completing their Online Check-in. Carnival will assign an Arrival Appointment to guests who fail to select an arrival time. This information will be emailed to the guest on the morning of departure. Arrival Appointments do not apply to guests starting their cruise in Barbados.
Please arrive promptly within your Arrival Appointment to reduce your wait time in line.
Q: Can I check-in online?
A: Yes, please visit www.carnival.com/Onlinecheckin and create an account, entering your Carnival booking number, last name, date of birth, ship name and sail date. If you already have a Carnival account, simply log on with your email address or user name and password.
Q: Why must I select an Arrival Appointment?
A: By selecting and arriving on time for your Arrival Appointment, you will be able to reduce your wait time in line once you get to the terminal.
Q: When can I select my Arrival Appointment online?
A: Arrival Appointments can be selected for sailings within 14 days prior to sailing and no later than midnight (eastern time) prior to your sailing date.
Q: When should I arrive at the terminal?
A: You must arrive at the terminal promptly within your Arrival Appointment.
Q: Are Arrival Appointments at stateroom or guest level?
A: Arrival Appointments are selected at the stateroom level since most guests traveling in the same stateroom usually arrive together. So, be sure to consider your travel partners’ arrival time when selecting your appointment.
Q: What happens if I fail to select an Arrival Appointment?
A: An Arrival Appointment will be automatically assigned to you the morning of your cruise. You will be notified via email and will have the option to print or save your boarding pass to your mobile device. A boarding pass is required to gain access to the terminal.
Q: If I am traveling with other staterooms and we have different Arrival Appointments, can we still check-in together?
A: Please go back to the Online Check-in tool to select an Arrival Appointment that fits everyone’s needs.
Q: What happens if I arrive before or after my Arrival Appointment?
A: Guests who do not arrive on time will experience longer wait times.
Q: What happens if my desired Arrival Appointment is not available?
A: Arrival Appointments are capacity controlled in order to minimize wait times. If your preferred Arrival Appointment is closed, please select the next available appointment.
Q: What is the latest time I can arrive at the cruise terminal for my cruise?
A: In preparation for departure, you must be on board by the Final Boarding time printed on your boarding pass or you will not be permitted to sail.