Carnival Gift Card Program
Carnival Cruise Line launched its first-ever gift card program on December 5th, 2012.
The Carnival Gift Card is a pre-paid gift card similar to a gift certificate that can be used as payment toward a cruise booking on our ships, online pre-purchase of shore excursions, spa experiences, in-room gifts and shopping or toward your onboard Sail & Sign spending account, once you are on board. Carnival Gift Cards are not accepted on ships that sail with a functional onboard currency other than USD; therefore, Carnival Gift Cards will not be redeemable or sold on board the Carnival Spirit and Carnival Splendor while operating in Australia as the functional onboard currency is AUD; in addition, Carnival Gift Cards cannot be used toward the payment of a cruise operating in Australia even when purchased using USD currency.
Carnival Gift Cards may be purchased online at carnival.ourgiftcards.com, on board our fleet or at approximately 9,000 retail locations. The gift card may be redeemed on Carnival.com, GoCCL.com, by calling Carnival (1-800-CARNIVAL) or on board. It is more convenient than cash or a paper gift certificate.
Please note: All Carnival Gift Cards require a PIN number. The PIN number is located either on the back of the card under a scratch off or sent in separate email for redemption.
To review Carnival Gift Card FAQs, click here.
- Calling into the Contact Center, the gift card may be used for:
- payment for a cruise booking
- Online, the gift card may be used for:
- payment for a cruise booking
- shore excursions
- spa experiences
- in-room gifts and shopping
- On board, the gift card may be used for:
- pay toward your Sail & Sign account
iCare Gift Card Portal
For information about the iCare Gift Card Portal, please reference the below documents:
iCare: Carnival Gift Card Portal – Job Aide
iCare: Carnival Gift Card Portal – Phase II Job Aide
Carnival Gift Cards Things to Know
Gift Card Refunds
Please copy the below template, paste into a new email and complete all required fields prior to sending your email to Gift Card Research at G30ffb8@carnival.com. The below template provides all the details needed for our team to efficiently research the issue. In addition, we now have the option to send Gift Card refunds digitally to the guest via their email, which cuts back on the time it takes for the guest to receive a replacement card.
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Card Holder Name |
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Current Address |
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Email address |
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Please indicate if we should send a E-Card or Mailed Gift Card FYI..(If email and address are provided it will be sent digitally if no email is provided it will be sent to the address.) |
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Phone |
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Booking # / Order # |
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Full Gift Card # |
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Digital or Plastic Card |
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PIN # |
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Amount of Gift Card |
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Your Name |
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Extension |
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Explain Issue (If ShoreX or Funshop, verify if order was refunded yet) I |
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