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Carnival Gift Card Program

Published 03/13/2015 05:17 PM   |    Updated 04/06/2022 10:32 AM

Carnival Cruise Line launched its first-ever gift card program on December 5th, 2012.

The Carnival Gift Card is a pre-paid gift card similar to a gift certificate that can be used as payment toward a cruise booking on our ships, online pre-purchase of shore excursions, spa experiences, in-room gifts and shopping or toward your onboard Sail & Sign spending account, once you are on board. Carnival Gift Cards are not accepted on ships that sail with a functional onboard currency other than USD; therefore, Carnival Gift Cards will not be redeemable or sold on board ships while operating in Australia as the functional onboard currency is AUD; in addition, Carnival Gift Cards cannot be used toward the payment of a cruise operating in Australia even when purchased using USD currency.  

Carnival Gift Cards may be purchased online at carnival.ourgiftcards.com, on board our fleet or at approximately 9,000 retail locations. The gift card may be redeemed on Carnival.com, GoCCL.com, by calling Carnival (1-800-CARNIVAL) or on board. It is more convenient than cash or a paper gift certificate.

Please note: All Carnival Gift Cards require a PIN number. The PIN number is located either on the back of the card under a scratch off or sent in separate email for redemption.

To review Carnival Gift Card FAQs, click here.

 

Carnival Gift Cards may be applied as follows:
  • Calling into the Contact Center, the gift card may be used for:  
    • payment for a cruise booking
  • Online, the gift card may be used for:
    • payment for a cruise booking
    • shore excursions
    • spa experiences
    • in-room gifts and shopping 
  • On board, the gift card may be used for:
    • pay toward your Sail & Sign account
 
Guests calling the Contact Center for information or to make a purchase will need to be directed to the program website. The company managing the gift card program will provide assistance to guests with any questions.
 
Travel Agents will continue to earn commission for the sale of the cruise when it is paid with a gift card. The Carnival Gift Card is just a form of payment for the cruise booking. Travel Agents will not earn commission when they buy or sell Carnival Gift Cards to their clients.
 
Gift Card Fraud: Should any guests contact you indicating they have purchased a gift card from a third party, please explain that this is against our policy and do not proceed with the transaction. Guests who are victimized by this fraud should be directed to their local police department to file a complaint.

 

iCare Gift Card Portal
For information about the iCare Gift Card Portal, please reference the below documents:

iCare: Carnival Gift Card Portal – Job Aide

iCare: Carnival Gift Card Portal – Phase II Job Aide

Carnival Gift Cards Things to Know

 

Gift Card Refunds 

Please copy the below template, paste into a new email and complete all required fields prior to sending your email to Gift Card Research at G30ffb8@carnival.com. The below template provides all the details needed for our team to efficiently research the issue.  In addition, we now have the option to send Gift Card refunds digitally to the guest via their email, which cuts back on the time it takes for the guest to receive a replacement card. 

Arise Agents: Please reach out to Resolutions to email Gift Card Research. 
 

Card Holder Name

Current Address

Email address

Please indicate if we should send a E-Card or Mailed Gift Card FYI..(If email and address are provided it will be sent digitally if no email is provided it will be sent to the address.)

Phone

Booking # / Order #

Full Gift Card #

Digital or Plastic Card

PIN #

Amount of Gift Card

Your Name

Extension

Explain Issue

(If ShoreX or Funshop, verify if order was refunded  yet)

I



 
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