Spa Carnival Pre-Purchase Info

Published 03/11/2015 10:01 PM   |    Updated 04/24/2017 10:56 AM

For guests convenience, Carnival offers pre-purchase of spa treatments prior to their cruise. More than 30 different treatments are available for pre-purchase including acupuncture services, soothing massages and Elemis advanced facials, invigorating detoxification wraps, and slimming treatments.  

Note: Hairstyling, hair cutting and coloring, and eye brow shaping and waxing are not offered for pre-purchase online.

Once you have a fully deposited booking and are registered on Carnival.com, you will be able to view pricing and details and book spa treatments. From 'My Reservation' link, go to the 'Plan Activities' option and then 'Spa Appointments' link. Only spa services relevant to the particular voyage you are on will be displayed.  

Note: Pre-purchase of the spa treatments are available up to 3 days prior to sailing.  After the online pre-purchase cut-off, you can go to the ship's spa once onboard to purchase spa treatments. Due to availability, we strongly suggest that guests take advantage of ordering their spa treatments in advance in order to avoid disappointment once onboard.

To purchase a spa treatment, simply select the treatment of your choice. Full credit card payment is due upon completion of the order process at 'Check Out' via a secure encrypted reservations portal. No checks or any other form of payment can be accepted.  Once the spa treatment is purchased, you are provided with a printable spa treatment order summary with details on the specific treatment and appointment time.

Note: Guests must be at least 18 years of age to reserve spa treatments online. Reservations made by underage guests are subject to cancellation. In order to pre-purchase a spa treatment, a valid U.S address is needed; guests with international addresses will not be able to book online. Guests must accept Spa 'Terms and Conditions' in order to pre-purchase spa services.

Pricing for spa treatments may vary depending on the appointment time. Certain services may be offered at value pricing during the time the ship is in port. The spa treatment price is locked in at the time of pre-purchase.

The following departments may be contacted for inquiries pertaining to the 'Pre-Purchase' of spa treatments online.

Online Support
For technical questions, contact Online Support at 1-800-845-2599, 8:00am-10:00pm ET, Monday through Sunday.  

Guest Care
For billing or payment questions, contact Guest Care at 1-800-929-6400, 8:30am-6:30pm ET, Monday through Friday and 9:00am-5:00pm ET, Saturday.


To view the Spa Carnival Terms & Conditions, click here.

To view Spa cancellation/refund policies, click here.  

For post cruise inquiries, click here.

To purchase SPA products post-cruise, please visit: www.timetospa.com

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