Spa Carnival Pre-Purchase Info

Published 03/11/2015 10:01 PM   |    Updated 07/21/2017 12:44 PM

For your convenience, Carnival offers pre-purchase of spa treatments prior to the start of your cruise. More than 30 different treatments are available for pre-purchase including acupuncture services, soothing massages and Elemis advanced facials, invigorating detoxification wraps and slimming treatments. Hairstyling, hair cutting and coloring, eye brow shaping and waxing services are not offered for pre-purchase online.

Once your booking is fully deposited and you have registered on Carnival.com, you will be able to view pricing and details and book spa treatments. From Manage My Booking, My Cruise Manager, simply click on 'Spa & Salon Services'. Only spa services relevant to your cruise will be displayed. Pricing for spa treatments may vary depending on the appointment time. Certain services may be offered at value pricing during the time the ship is in port.

To purchase a spa treatment, select the treatment of your choice.The price is locked in at the time of pre-purchase. Full credit card payment is due upon completion of the order process at 'Check Out' via a secure encrypted reservations portal. No checks or any other form of payment can be accepted. Once the spa treatment is purchased, you are provided with a printable spa treatment order summary with details on the specific treatment and appointment time.

Pre-purchase of spa treatments is available up to 3 days prior to sailing.  After the online pre-purchase cut-off, you may purchase spa treatments once on board your cruise. Due to availability, we strongly suggest that guests take advantage of ordering their spa treatments in advance in order to avoid disappointment once on board.

Please Note: Guests must be at least 18 years of age to reserve spa treatments online. Reservations made by underage guests are subject to cancellation. In order to pre-purchase a spa treatment, a valid U.S address is needed; guests with international addresses will not be able to book online. Guests must accept Spa 'Terms and Conditions' in order to pre-purchase spa services. Cloud 9 Spa, Spa Carnival and Salons are open 8:00am-10:00pm.


The following departments may be contacted for inquiries pertaining to the 'Pre-Purchase' of spa treatments online:

Online Support
For technical questions, contact Online Support at 1-800-845-2599, 8:00am-10:00pm ET, Monday through Sunday.  

Guest Care
For billing or payment questions, contact Guest Care at 1-800-929-6400, 8:30am-6:30pm ET, Monday through Friday and 9:00am-5:00pm ET, Saturday.


To view Spa Carnival Terms & Conditions, click here.

To view Spa cancellation/refund policies, click here.  

For post cruise inquiries, click here.

To purchase SPA products post-cruise, please visit: www.timetospa.com

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